HOME | RESUME | RESEARCH | COURSE INFORMATION | LINKS
Rese
arch Interests & Activity
Susan McDowell Mudambi
Associate Professor

Fox School of Business and Management
524 Alter Hall
1801 Liacouras Walk
Philadelphia, PA 19122-6083
Phone: (215) 204-3561
Fax: (215) 204-6237
E-mail: susan.mudambi@temple.edu


RESEARCH  INTERESTS

Research addresses marketing strategy, with special interests in the role of technology in marketing and international business, and in customer and supplier relationship strategies. 

 

CURRENT RESEARCH

International outsourcing of business processes

Online customer reviews

Tech and touch trade-offs in customer relationship management

Strategic issues of industrial brand management

Marketing at the base of the pyramid 

RECENT
PUBLICATIONS

Mudambi, Susan M. and Stephen Tallman (2010), “Make, Buy or Ally?  Theoretical Perspectives on Knowledge Process Outsourcing Through Alliances,” Journal of Management Studies, 47(8), December, forthcoming.

Chelekis, Jessica and Susan M. Mudambi (2010), “MNCs and Micro-Entrepreneurship in Emerging Economies:  The Case of Avon in the Amazon,” Journal of International Management, 16(4), December, forthcoming.

Mudambi, Susan M. and David Schuff (2010), “What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.com,” MIS Quarterly, 34(1), March, 185-200.  http://aisel.aisnet.org/misq/vol34/iss1/11 

Makarem, Suzanne C., Susan M. Mudambi, and Jeffrey S. Podoshen (2009), “Satisfaction in Technology-Enabled Service Encounters,” Journal of Services Marketing, 23(3), 134-144.

Mudambi, Susan M., Terence A. Oliva, and Ellen F. Thomas (2009), “Industrial Marketing Firms and Knowledge Transfer: Toward a Basic Typology of Community Structures,” Industrial Marketing Management, 38(2), February, 181-190.

Contractor, Farok J. and Susan M. Mudambi (2008), “The Influence of Human Capital Investment on the Exports of Services and Goods: An Analysis of the Top 25 Services Outsourcing Countries,” Management International Review, 48(4), 433-445.

Mudambi, Ram and Susan M. Mudambi (2005), "Multinational Enterprise Knowledge Flows:  The Effect of Government Inward Investment Policy," Management International Review, 45 (Special Issue 2), 155-178.

Mudambi, Susan M. and Raj Aggarwal (2003), "Industrial Distributors:  Can They Survive in the New Economy?" , Industrial Marketing Management, 32(4), 317-325.

Mudambi, Susan M. (2002), "Branding Importance in Business-to-Business Markets:  Three Buyer Clusters" Industrial Marketing Management, 31 (6), 525-533.

Mudambi, Ram and Susan M. Mudambi (2002), "Diversification and Market Entry Choices in the Context of Foreign Direct Investment," International Business Review, 11 (1), 35-55.

 


[ top ]

MARKETING DEPARTMENT | THE FOX SCHOOL | TEMPLE UNIVERSITY