I. Biographical

United States Citizen
Affiliation:
Associate Professor
Department of Human Resource Administration
Rm 320 Speakman Hall
Temple University
Philadelphia, PA 19122
Phone: 1-215-204-6871
E-mail: gzeitz@astro.temple.edu

Home address:
127 Kenilworth Rd.
Merion Station, PA 19066
Phone: 1-610-664-0839

II. Education, University-level

A. Institutions

Degrees:
B.A., Xavier University, History and Philosophy, 1963
M.A., Fordham University, Philosophy and Social Theory, 1965
M.S., University of Wisconsin-Madison, Sociology, 1971
Ph.D., Universtiy of Wisconsin-Madison, Sociology, 1976

Theses:
M.A. Thesis: "Centralization and Development in the Yugoslav Economy: 1948-1970"
Ph.D. Dissertation: "Boundary-spanning, Power and Control in Professional Human Service Organizations."

B. Academic Honors and Societies

Graduated Magna Cum Laude, B.A., 1963
Honorary Woodrow Wilson Fellow, 1963
Graduate Fellowship, Fordham University, 1963-65
Graduate Fellowship, University of Wisconsin, 1968-70
Social Organization Traineeship, University of Wisconsin, 1970-72

Member:
American Sociological Association
Eastern Sociological Association
American Academy of Management
Eastern Academy of Management
Association for Quality and Participation

III. Employment

A. Academic

Instructor in Philosophy, Elizabeth Seton College, Yonkers, New York, 1965-67
Teaching Associate, Philosophy Department, Indiana University, 1967- 69
Research Director, Dane County Social Agency Research Project,
University of Wisconsin, 1972-73
Lecturer, Department of Sociology, University of Wisconsin, 1972-73
Lecturer, Department of Sociology, State University of New York at Stony Brook,
1974-76
Assistant Professor, Department of Sociology, State University of New
York at Stony Brook, 1976-82
Visiting Professor, Department of Sociology, University of Essex,
England, 1979-80
Assistant Professor, Department of Industrial Relations and Organization Behavior, Temple University, 1982-85
Associate Professor, Department of Human Resource Administration, Temple University, 1985 to present

IV. Fellowships and Grants

Summer Research Fellowship, State University of New York at Stony Brook,
1980
Sabattical Study Leave, "An investigation into the nature of organi-
zational role structuring and its relationship to innovation and
creativity." Temple University, Fall 1986.
Grant-in-Aid, Temple University, January to December, 1995: "An investigation of the effects of Total Quality Management programs on organization performance and nursing employee attitudes."

VI. Service Contributions

A. Temple University

1. HRA Department:
Colloquium Committee, 1982 to 1984
Doctoral Committee, 1985 to present
Doctoral Qualifying Examination Committee, 1982 to January, 1995
(Chair, 1983 to 1995)
MBA Advisor, Fall 1984 to 1992.
Faculty Search Committee, 1984 to 1986.
MBA Curriculum Revision Committee, 1987 to 1989.
Director, HRA Ph.D Program, 1992 to present.

2. School of Business and Management:
Dean's Marketing Task Force, 1982 to 1984, member.
Chair of subcommittee to conduct student evaluation of MBA and BBA programs. I have been principally responsible for designing and administering surveys of students each year from 1982 to present, and preparing annual reports of survey findings.
Secretary, Collegial Assembly of S.B.A., 1984 to 1986
Advisory group member, IBM grant application; wrote subproposal for role of MIS in SBA curriculum.
Research Committee of S.B.A., 1984 to 1986
Personnel Committee of S.B.A., 1987 to 1990
Graduate Affairs Committee of S.B.A., 1987 to 1996
MBA Revision Committee, 1993 to 1994.
CASE Council of Faculty, 1993 to 1996
Promotion and Tenure Committee, 1998-1999
Faculty Responsibility/Personnel Committee, Chair, 1999 to present

3. University-level:

Temple University Press Board of Review, 1984 to 1990
Library Committee, 1986 to 1992 (Chair, 1988 to 1992)

B. External

1. Have reviewed manuscripts for:
Journals:
Administrative Science Quarterly
Human Relations
Journal of Management Studies (England)
Social Problems
Sociology and Social Research
Sociology of Occupations and Professions

Professional Associations:
Academy of Management
American Society for Quality Control
American Sociological Association
Eastern Sociological Society

Publishers:
Knopf Publishing Company
Temple University Press
John Wiley and Sons Publishing Company

Funding Organizations:
National Science Foundation.

2. Lectured at Philadelphia Industrial Exhibit, September 13, 1983: "Lessons from Japanese Management."

3. Volunteer advisor and examiner for Personnel Department of City of Philadelphia, conducting assessemnt of top-level managerial candidates. May 1985.

4. Unpaid consulting with: Volunteers of America - Delaware Valley: 1992 to 1993.

VII. Research Contributions

A. Publications

1. Books:

Gerald Zeitz, with Michael Aiken, Robert Dewar, Nancy DiTomaso and Jerald Hage. Coordinating Human Services. San Francisco: Jossey-Bass, 1975.

2. Monographs:

Gerald Zeitz, with Michael Aiken, Robert Dewar, Nancy DiTomaso, and Jerald Hage. "The Coordination of Services for the Mentally Retarded: a Comparison of Five Community Efforts." Project Report No. 15-P-55213/5-03 to the Department of Health, Education and Welfare, 1972.

Gerald Zeitz, "The Organizational Culture of Region III of the United States Environmental Protection Agency." A project report to The United States Environmental Protection Agency, Region III, Philadelphia, PA., October 1986.

Gerald Zeitz, "The Organizational Culture of the Office of Policy, Planning and Evaluation, of the United States Environmental Protection Agency." A project report to the United States Environmental Protection Agency, OPPE, Washington, D.C., May 1988.

Gerald Zeitz, "The 'Total Quality' program in Region III of the United States Environmental Protection Agency: implementation and employee attitudes - 1991." A project report to the U.S. Environmental Protection Agency, Region III, Philadelphia, PA. 56 pages.

Gerald Zeitz and Russ Johannesson, "ITT Engineered Valves - Organizational culture and quality practices assessment." Project report submitted to ITT Engineered Valves management, April 1992. 86 pages.

"Empowerment, Recognition, and Leadership in the Total Quality Program at E.P.A. Region III: 1993." 61 page project report submitted to E.P.A. management.

3. Articles (refereed):

Gerald Zeitz, "Interorganizational relationships and social structure: a critique of some aspects of the literature." Organization and Administrative Sciences 5 (1974): 131-141.

Gerald Zeitz, "Interorganizational dialectics." Administrative Science Quarterly 25 (1980): 72-88.

Gerald Zeitz, "Hierarchical authority and decision-making in professional organizations: an empirical analysis." Administration and Society (1980): 277-300.

Gerald Zeitz, with James Lincoln, "Organizational properties from aggregate data." American Sociological Review 45 (1980): 391-408.

Gerald Zeitz, with James Lincoln, "Individualism-social determinism: a belief component in the formation of socio-political attlitudes." Sociology and Social Research (1980): 283-298.

Gerald Zeitz, "Structural and individual determinants of organizational morale and satisfaction." Social Forces 61 (1983): 1088-1108.

Gerald Zeitz, "Bureaucratic role structure and member affective response in organizations." Sociological Quarterly 25 (Summer 1984): 301-315.

Gerald Zeitz, "University student perceptions of organizations in the United States and Great Britain." Sociology and Social Research 69 (April 1985): 376-395.

Gerald Zeitz, "Age and work satisfaction in a government agency: a situational perspective", Human Relations Vol.43, 1990, pp.419-38.

Gerald Zeitz, with Irene Goll, "Conceptualizing and measuring corporate ideology", Organization Studies Vol. 12 (Fall #2, 1991): 191-207.

Gerald Zeitz, "Employee attitudes towards total quality management in an E.P.A. regional office." Administration and Society 28 (#1, May 1996): 120-43.

Gerald Zeitz, Russell Johannesson and John Ritchie, "An Employee Survey Measuring Total Quality Management Practices and Culture: Development and Validation." Group and Organization Management 22 (December 1997): 413-444.

Gerald Zeitz and Andrea Brooks, "The effects of Total Quality Management and perceived justice on organizational commitment of hospital nursing staff." Journal of Quality Management 4 (#1, 1999): 69-93.

Gerald Zeitz, Brian McAulay and Vikas Mittal, "Distinguishing adoption and entrenchment of management practices: A framework for analysis." Organization Studies 20 (#5, 1999): 741-776.

Comments

Gerald Zeitz, with John Logan, "Mathematical models and power: a commentary." American Journal of Sociology (1977): 164-72.

Gerald Zeitz, with James Lincoln, "A reply to comments on 'Organizational properties from aggregate data.'" American Sociological Review 46 (1981): 699-702.

Book Reviews

Review of S. Sarason et al., Human Services and Resource Networks. Jossey-Bass 1977. Appeared in Administrative Science Quarterly 23 (1978): 353-58.

Review of S. Sarason and E. Lorentz, The Challenge of the Resource Exchange Network: From Concept to Action. Jossey-Bass 1979. Appeared in Administrative Science Quarterly 25 (1980): 372-75.

Review of Philippe Daudi, Power in the Organization: The Discourse of Power in Managerial Praxis. Appeared in Contemporary Sociology 17, #4 (July 1988): 482-83.

6. Edited Books

My article, "Interorganizational relationships and social structure: a critique of some aspects of the literature," was reprinted in A. Neghandi (editor), Interorganizational Theory. Kent State University, 1975.

7. Papers and Speeches

"Interorganizational relationships and social structure." Paper presented at Sixth Annual CARI Conference, Center for Business and Economics Research. Kent State University, May 4, 1973. Subsequently published.

"Conceptual issues in the study of interorganizational relations." Presented at Northeast American Institute for Decision Sciences, Annual Meeting, Philadelphia, April 29, 1976.

"A labeling theory of authority in organizations." Presented at American Sociological Association Annual Convention. Chicago, August, 1978.

"Interorganizational dialectics." Presented at American Sociological Association Annual Convention. Boston, Mass., August, 1979. Subsequently published.

"Methods for the analysis of organizational properties from aggregate data." Presented with James Lincoln at American Sociological Association Annual Convention. Boston, August, 1979. Subsequently published.

"ANCOVA: a model for distinguishing levels of analysis in organizations." Presented at University of Aston, Management Center. Birmingham, England, April 1980.

"Power and rationality in organizations." Presented at the Polish Academy of Sciences, Department of Sociology and Philosophy. Warsaw, Poland, December, 1981.

"Cognitive maps of organizations." Presented at Department of Industrial Psychology, University of Warsaw, Poland. December, 1981. Subsequently published.

"Networks and bureaucratic growth: the development of the U.S. civilian nuclear power industry." Presented at conference, Organizational Theory and Public Policy, SUNY at Albany, New York, April 1982.

"The dialectic of power and rationality in organizations." Presented at American Sociological Association Annual Convention, San Francisco, September, 1982.

"Effects of bureaucratic role structure on members' attitudes." Presented at Eastern Sociological Society Annual Convention. Boston, March, 1984. Subsequently published.

"Strategic decisions in the growth of the nuclear power industry." Presented at Society for the Study of Social Problems Annual Convention. San Antonio, August, 1984.

"Marx, Weber and Selznick on organizational politics and rationality." Presented at American Sociological Association Annual Convention. San Antonio, August, 1984.

"Subjective human experience as dialectical metaphor." Presented at Eastern Sociological Society Annual Convention. Philadelphia, PA, March 1985.

"The metaphor of human experience in dialectical social science." Presented at the conference, "Case Studies in the Rhetoric of the Human Sciences," Temple University, Philadelphia, April 1986

"Organizational culture and socialization: the case of a government agency." Presented at American Sociological Association Annual Convention. Chicago, August, 1987.

"Employee attitudes toward implementation of total quality management in a government service agency." 12 pages. Presented at Eastern Sociological Association, March 25-28, 1993, Boston.

"Total Quality Management" - The Deming Method as New Management Ideology: Institutionalization Patterns in the United States. EGOS Colloquium: The Production and Diffusion of Managerial Knowledge. Paris, France, July 6-8 1993.

"Models for understanding the development of 'Total Quality Management' in the United States. Paper presented at the Eastern Sociological Society Annual Meeting, March 19, 1994. Baltimore, MD. 27 pages.

"Does Total Quality Management entail the de-institutionalization of scientific management?" (with Brian McAulay and Vikas Mittal). Paper presented at 12th EGOS (European Group for Organization Studies) Colloquium, Istanbul, Turkey, July 6-8, 1995.

'Total quality management' as new management paradigm: Institutionalization patterns in the United States" (with Bryan McAulay and Vikas Mittal). Paper presented at Academy of Management Annual Meeting, August 6-9, 1995, Vancouver, BC, Canada.

"An employee survey measuring total quality management practices and culture: Development and validation" (with Russell Johannesson and John Ritchie). To be presented at: Southern Management Association annual meeting, section on Organization Theory/Development, November 8-11, 1995, Orlando, FL. Will appear in SMA convention proceedings.

Gerald Zeitz (with Andrea Brooks), "The effects of Total Quality Management and perceived justice on organizatinal commitment of hospital nursing staff." Paper presented at national Academy of Management annual meeting, in Cincinnati, Ohio, August 13.

Gerald Zeitz and Bryan McAuley, "Work roles in turbulent environments: a focus on external support resources." Presented at 14th EGOS Colloquium, Subtheme 24, Maastricht, The Netherlands, July 9-11, 1998.

D. Unpublished research

"A labelling theory of authority in organizations." Unpublished manuscript." Unpublished manuscript, 1979.

"Human experience as metaphor: towards a dialectical social science." Unpublished manuscript, 1985.

"Marx, Weber, and Selznick on organizational politics and rationality: towards a dialectical view." Unpublished manuscript 1984.

"Networks and bureaucratic growth: the development of the U.S. Civilian Nuclear Power Industry." Unpublished manuscript, 1982.

Project reports (approximately 30 pages each) based on annual surveys of undergraduate and MBA students at Temple University, School of Business and Management: "Survey of MBA students: 1983"; "Survey of BBA students: 1984"; "Survey of MBA students: 1985"; "Survey of MBA Students: 1987"; "Survey of BBA students: 1986 & 1988"; "Survey of MBA students: 1990"; "Survey of BBA students: 1992"; "Survey of MBA Students: 1993."

"A theory of high performance design." Unpublished manuscript 1998.

"Negative Push, Positive Pull: Differentiated Work Commitment in a Turbulent Career Environment." With Brian McAulay. November 1999. Submitted for publication to Academy of Management Journal.

"Age and Cohort as Predictors of Job Satisfaction: Evidence From a Longitudinal Survey." With John Ritchie. Unpublished manuscript.

E. Research in Progress

I am currently conducting a study of the development and institutionalization of TQM practices in the United States.

With Andrea Brooks, I am conducting a field study of the implementation of Total Quality Management in hospitals in Pennsylvania. I have received a grant-in-aid from Temple University to support this research.

With Brian McAulay, I am conducting a study of employee reactions to increased job insecurity in the United States.

With John Ritchie I am studying the impact of employee age on job satisfaction, commitment, and organizational citizenship behavior.

I have developed a model of factors leading to "high performance" in organizations and I am in the process of preparing an empirical study to examine the validity of this model in U.S. companies.

VIII. Teaching Activities:

Curriculum Development:

Member of committee to design MBA curriculum, 1993. Curriculum design proposal accepted in Spring 1994.

With Mark Gershon I designed and taught an "Entrepreneurial Strip" course in Fall, 1993.

Prepared course for inclusion as "Basic Business Disciplines" in revised core MBA curriculum--HRA 514 (BBD 555). Course was accepted by the committee and is currently being taught each semester.

Member of MBA 2000 task force; member of subcommittee developing the Information Technology Capstone course; member of subcommittee developing the Managing People and Organizations course in the Advanced Managerial Perspectives sequence.

I am developing a course called "Electronic relationships and the virtual organization," for the E-Commerce master's program being developed.

Teaching:

Beginning in Fall, 1993, I began teaching a doctoral course, BA 615 (now BA 602), Methods of Business Research, which is a service course designed for students throughout the doctoral program.

In Spring 1993 and 1995 I have developed and taught HRA 612, Organization and Environment, a doctoral course that is oriented towards HRA and Strategy majors.

Since 1998, each Spring, I have taught HRA 514 (Building High Performance Organizations) with the teleconferencing link to the Harrisburg campus.

In 1998 and 1999, I have prepared and taught a new seminar to doctoral students, BA 613 (Behavioral Research Methods). The course requires that students engage in an actual research project.

Dissertatiokn/Thesis Advising:

I have been on a number of dissertation committees. Most recently I have been a member (or chair) of committees for the following students (including their department): Edward Balotsky (Health Administration, completed 1998), Andrea Brooks (HRA, completed 1996), Nawaf Husaini (HRA, completed 1996), Susan Kruml (HRA, completed 1999), Brian McAuley (HRA, completed 1998), Kathleen Harris Pereles (HRA, completed 1997), John Ritchie (HRA, in progress), Monica Zimmerman (General and Strategic Management, completed 1998).

I have also been advisor for two theses in our department's recently begun Master of Human Resource Administration program: Michelle Akerman and Jonelle Rodericks, both completed in 1998.

IX. Other Activities

Consulting:

In 1986 I served as a consultant to the Pennsylvania Department of Transportation (PennDOT).

In 1986 I served as a consultant to Region III of the United States Environmental Protection Agency designing a study of their organizational culture and planning a human resource strategy. Manuscript: "The Organizational Culture of Region III of the United States Environmental Protection Agency," Unpublished 62 page report submitted to agency managers.

In Summer, 1987, I worked with the Office of Policy, Planning and Evaluation, of the EPA national office, evaluating their organizational culture. Manuscript: "The Organizational Culture of the Office of Policy, Planning and Evaluation - The U.S.E.P.A." Unpublished 55 page report submitted to agency managers.

In 1991 and 1993 I worked with Region III of the U.S. Environmental Protection Agency Region III, conducting an assessment of their Total Quality Management program. Unpublished 56 page report submitted to EPA management.

In 1992 I worked with ITT - Engineered Valves, a manufacturing company in Lancaster, on their total quality program. With Russ Johannesson produced a report of a survey assessment.

Seminars:

In 1987 I helped organize the Fall seminar, "Risk Communication and Environmental Management," to be held November 18, 1987, on the Temple campus.

Prepared a new seminar in the Business Agenda program of Extension Services: "Total Quality Management Applied to Service Organizations". The first of these seminars was taught on July 16-17, 1992.